Credit Solution Advisor
| Category: | Professional |
| Location: | Columbus, IN 47201 |
| Pay: | $22.00 Hourly |
| Posted: | 1 week ago |
| Status: | Open |
Description
Credit Solution Advisor
Join a trusted credit union helping members overcome financial challenges and regain stability. APPLY NOW!!!
What's in it for you?
Elwood Staffing associates are eligible for a comprehensive and competitive benefits package plus an exclusive savings program, including:
- Medical/Vision/Dental/Rx plans
- Holiday Pay
- Teladoc (online care)
- Referral Bonus Incentive
- Weekly Pay
- 401k
- And More!
Credit Solution Advisor Details:
Contract position- $
22.00 / hour First Shift ( Monday throughFriday from 08:00am to05:00pm )
- Contact members with past-due loan accounts and discuss repayment solutions.
- Negotiate payment arrangements and help members resolve delinquent balances.
- Process payments and maintain accurate account documentation.
- Investigate and resolve account, billing, insurance, and loan-related issues.
- Coordinate with lending, operations, and transaction processing teams to address member needs.
- Set up and monitor ACH payment arrangements and loan modifications as needed.
- Research delinquent accounts and perform skip-tracing activities when members cannot be reached.
- Assist with repossessions, bankruptcies, deceased accounts, and other collection-related activities.
- Maintain detailed records of all member interactions and collection efforts.
- Provide exceptional member service while minimizing loan delinquency and financial risk.
Credit Solution Advisor Qualifications:
- 3-5 years of experience in collections, account resolution, banking, credit union, loan servicing, or a related financial services role.
- Strong customer service and communication skills with the ability to handle difficult conversations professionally.
- Experience negotiating payment arrangements and resolving delinquent accounts.
- Ability to investigate account issues, analyze information, and identify appropriate solutions.
- Strong organizational and documentation skills with attention to detail.
- Proficiency with computer systems and data entry in a fast-paced environment.
- Ability to work collaboratively with lending, operations, and other internal teams.
- Strong conflict resolution and problem-solving skills.
- Basic accounting and mathematical skills.
- High school diploma or GED required; financial institution or credit union experience preferred.
We are an Equal Opportunity Employer and celebrate diversity at all levels of our organization.
How to Apply:
Email, call, or text us today! Feel free to apply online at www.elwoodjobs.com!
Nadia Ashraf
4111 Central Avenue
Columbus, IN 47203
(812) 372-6200
nadia.ashraf@elwoodprofessional.com
Qualifications
*See above for qualifications
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