Customer Service Associate
| Category: | Professional |
| Location: | Delaware, OH 43015 |
| Pay: | $26.00 Hourly |
| Posted: | 2 days ago |
| Status: | Open |
Description
Customer Service Associate
Manage customer orders, provide shipment updates, coordinate with internal teams, and deliver exceptional service in a manufacturing setting. APPLY NOW!!!
What's in it for you?
- Competitive pay Medical, dental, and vision insurance
- Paid time off and paid holidays
- Monthly employee celebrations and appreciation events
- Supportive and team-oriented work environment
- Career growth and advancement opportunities
- Comprehensive training and development programs
Customer Service Associate Details:
Direct Hire position- $
26.00 / hour First Shift ( Monday throughFriday from 07:30am to05:00pm )
- Process customer orders and enter order information accurately into the ERP system.
- Serve as the primary point of contact for customers regarding orders, shipment status, and general inquiries.
- Provide proactive communication and shipment updates to customers.
- Coordinate with sales, production, logistics, quality, and accounting teams to ensure customer requirements are met.
- Prepare shipping documents, invoices, and other order-related paperwork.
- Track orders from receipt through delivery and help resolve any issues or delays.
- Maintain accurate customer records and documentation.
- Utilize ERP systems, Microsoft Outlook, and Excel to manage daily activities.
- Support domestic and international customer orders and shipments.
- Participate in a collaborative team environment focused on delivering exceptional customer service.
- Learn company-specific processes, shipping requirements, and customer expectations through comprehensive training.
Customer Service Associate Qualifications:
- 1+ years of customer service experience, preferably in a manufacturing, industrial, distribution, or B2B environment.
- Experience with order entry, order processing, or customer order management.
- Familiarity with ERP systems and accurate data entry.
- Strong verbal and written communication skills with a customer-focused approach.
- Proficiency in Microsoft Office, including Outlook and Excel.
- Ability to provide shipment updates and manage customer expectations.
- Strong organizational, multitasking, and problem-solving skills.
- Ability to collaborate effectively with sales, production, logistics, and other internal teams.
- Self-motivated, detail-oriented, and proactive in resolving customer issues.
- Freight, logistics, shipping, or international order experience is a plus.
We are an Equal Opportunity Employer and celebrate diversity at all levels of our organization.
How to Apply:
Email, call, or text us today! Feel free to apply online at www.elwoodjobs.com!
Nadia Ashraf
4111 Central Avenue
Columbus, IN 47203
(812) 372-6200
nadia.ashraf@elwoodprofessional.com
Qualifications
*See above for qualifications
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