Quality Manager Details:

• Direct Hire position
• $110,000.00 to $130,000.00 /annually
• Salaried

• Lead and manage the daily activities of the Quality Department, including quality technicians and support personnel.
• Serve as a key point of contact for customers regarding quality concerns, corrective actions, and continuous improvement initiatives.
• Lead internal and customer-related root cause investigations and corrective actions while maintaining the Corrective Action Report (CAR) log.
• Monitor and analyze quality objectives, key performance indicators, and quality trends, taking corrective action when performance falls below established goals.
• Develop and implement processes and initiatives focused on reducing defects, improving first-pass quality, and increasing customer satisfaction.
• Lead continuous improvement efforts to strengthen manufacturing processes and prevent recurring quality issues
• Develop and facilitate quality training throughout the organization, including special-process personnel testing and certifications.
• Plan, coordinate, and manage internal and external customer/process audits.
• Maintain quality documentation and records demonstrating compliance with QMS, risk management, and continuous improvement requirements.
• Manage the Customer Complaint and Compliment process, including documentation, investigation, tracking, and follow-up.
• Review and approve purchase orders, process routers, and related quality documentation to ensure requirements are met.
• Partner with Operations, Engineering, Production, and other departments to identify quality risks and implement effective corrective and preventive actions.
• Promote a culture of quality, accountability, continuous improvement, and customer satisfaction throughout the organization.