Customer Coordination Manager Details:

• Direct Hire position
• $90,000.00 /annually
• First Shift (Monday through Friday from 07:30am to 04:30pm)

• Serve as the primary contact for customer requests involving field service, startup, commissioning, troubleshooting, warranty, and site support.
• Conduct initial technical intake to determine scope, urgency, site conditions, documentation, and resource requirements.
• Maintain clear customer communication regarding schedules, execution plans, technical needs, and project status.
• Manage multiple field service projects from intake through completion, including scope, deliverables, risks, schedules, and action items.
• Identify and resolve technical issues, scheduling conflicts, and execution risks while escalating critical concerns when necessary.
• Coordinate with Engineering, Operations, Quality, Project Management, Supply Chain, suppliers, and field technicians.
• Ensure technicians receive complete job packages including drawings, procedures, work scopes, parts information, and site requirements.
• Coordinate customer and site requirements including safety procedures, certifications, training, and access requirements.
• Create and interpret technical instructions, presentations, reports, Excel summaries, and customer documentation.
• Manage field service documentation and ERP/CRM transactions including quotes, purchase orders, work orders, part numbers, and project closeout.
• Maintain field service resource schedules and coordinate technician availability across multiple projects.