Office Assistant Details:

• Direct Hire position
• $55,000.00 to $60,000.00 /annually
• First Shift (Monday through Friday from 08:00am to 05:00pm)

• Warmly greet and assist visitors, ensuring their inquiries are promptly addressed and needs are met.
• Receive deliveries.
• Handle incoming and outgoing mail as well as manage office supplies to guarantee smooth operations.
• Open and close the office.
• Assist in setting up new hire desks/parking/building access cards
• Respond to incoming phone calls and emails and make sure the right people receive all important information.
• Provide administrative support to other team members with data entry, paperwork, photocopying, etc. when needed
• Hardware and Software vendor management.
• Participate in calls, handle scheduling, contract and licensing adds/changes.
• Open and track support cases.
• Organize and monitor internet and voice service providers.
• Manage billing, open support cases, track and manage new installations.
• Helpdesk Management.
• Monitor, assign and follow up on helpdesk cases.
• Escalate issues as needed.
• Review all open issues daily and ensure proper follow up is being done. 
• Project Management – attend meetings and keep track of action items, resource scheduling, deadlines.
• Purchasing – Help us to allocate the purchases each month. 
• Salesforce Administration – Clean up workflows.
• Create content for IT Chatter Group.
• Update employee data.