Product Support Customer Service
| Category: | Clerical - Other |
| Location: | American Fork, UT 84003 |
| Pay: | $18.00 Hourly |
| Posted: | 3 days ago |
| Status: | Open |
Description
Product Support Customer Service
Send resume to americanfork@elwoodstaffing.com for consideration
3 years experience in customer service product support required
HYBRID Tuesday/Thursday on site in Lehi
M,W,F remote
$18/hr
What's in it for you?
Elwood Staffing associates are eligible for a comprehensive and competitive benefits package plus an exclusive savings program, including:
- Medical/Vision/Dental/Rx plans
- Holiday Pay
- Teladoc (online care)
- Referral Bonus Incentive
- Weekly Pay
- 401k
- And More!
Product Support Customer Service Details:
Temp-to-Hire position- $
18.00 / hour Full Time work availableFirst Shift ( Monday throughFriday from 09:30am to06:00pm )
Responsibilities include order entry and management, returns processing, and general customer care.
Respond to inquiries via phone, email, chat, etc., providing accurate product, pricing, and availability information
Enter and manage orders from various channels (email, EDI, phone, etc.)
Follow up on incomplete or problematic orders to ensure resolution
Assist customers with navigating the company website
Process returns and credits according to brand guidelines
Provide non-technical support and identify cross-sell or upsell opportunities
Log customer feedback in SAP
Stay up to date on company products and procedures through training
Maintain consistent performance and follow safety protocols
R
Product Support Customer Service Qualifications:
Ability to multitask and manage priorities Strong customer service, communication, and problem-solving skills
Detail-oriented, organized, and dependable Professional and adaptable with strong computer and typing skills
Able to work independently and as part of a team
Education & Experience: High school diploma or equivalent
Minimum 3 years of customer care experience, ideally in a product support call center
Preferred: Bachelor's degree in business-related field, experience with SAP and ACD systems
Office-based/call center environment with regular computer use
- Applicant may be subject to a background check
- Pre-employment drug screen (Excluding THC) is required as a condition of employment
*A conviction record will not necessarily prevent you from being employed. You will be required to complete and submit a questionnaire. We will consider your age at the time of the offense, when the offense occurred, the seriousness and the nature of the offense, as well as any rehabilitation to determine your employability.
We are an Equal Opportunity Employer and celebrate diversity at all levels of our organization.
How to Apply:
Visit, email, call, or text us today! Walk-ins are welcome! Feel free to apply online at www.elwoodjobs.com!
American Fork, UT
72 S. 360 E.
American Fork, UT 84003
(801) 492-1525
americanfork.ut@elwoodstaffing.com
Qualifications
*See above for qualifications
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