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MSP/VMS Operations Specialist

If you join our culture of family values and superior customer service, you can leave the office each day knowing that you made a difference in your community. We help people find jobs and help employers find the people needed to be successful. Our success comes from the success of our associates and customers. Come experience the Elwood way and make a difference with us!

Elwood Staffing is also a performance and results driven culture for the hard working, passionate, and highly motivated. You can expect a career that provides a constant variety of challenges along with progressive training and professional development to meet those challenges. Come work for a growing company that serves more than 6,000 businesses and puts more than 28,000 people to work daily.


What Elwood Staffing can offer you:

  • Competitive salary
  • Bonus incentives
  • Health, Dental and Vision plan
  • Prescription drug plan
  • Life and Supplemental Life Insurance
  • Short and Long ? Term Disability
  • 401K Plan with company contribution
  • Telemedicine ? Teledoc
  • Employee Assistance Program
  • Pet Insurance ? Group Discount
  • Identity Theft Protection ? LifeLock
  • Access to Benefit Advocates
  • Discount Group Auto & Home Insurance
  • Discount tickets, travel, and shopping ? Working Advantage
  • Dell computer discount
  • Enterprise Rental Car discount
  • Chairmans Club
  • Anniversary awards program
  • Tuition reimbursement
  • Certified Staffing Professional training and certification
  • $500 bonus paid for completion of approved Professional Certification
  • $500 Recruitment Incentive for Internal Careers
  • Bereavement Leave
  • Pait Time Off and Paid Holidays
  • Progressive training and development
  • Opportunities for advancement throughout our company

General Purpose:

Support major client retention through the execution of variable service processes for Elwood's largest and/or national clients. Function as a central point of contact for candidates, internal departments and client representatives in accordance with client requirements.  Provide Superior Customer Service in all aspects of the job.

General Responsibilities for VMS/MSP Operations Specialist:

  • Work within MSP relationships and VMS tools to distribute orders to the field, enter candidate submissions, advise of interview requests, enter new hire associate data, and ensure appropriate time entry
  • Be knowledgeable on the program specifics and be a central point of contact for those with questions about the program
  • Able to setup and train new branch staff/servicing branches on the programs administered
  • Help the field build and maintain the company structures in StaffSuite necessary to meet Elwood's and the client's billing and reporting needs
  • Respond to program audit requests and comply with them on behalf of Elwood
  • Maintain contact and build relationships with clients, sub contract vendors, internal branch staff, and business development/account managers to ensure that Elwood delivers the services promised
  • Review and provide customer reports as needed
  • Continually work with the client and internal branch staff to solve problems and ensure that we are delivering the requested services as efficiently as possible
  • Provide regular updates and reports to leadership to communicate performance within the programs
  • Be proactive and model, inspire, challenge, enable and encourage other team members in a growing environment.
  • Capable of working effectively in a busy atmosphere requiring a constant ability to multi-task
  • Must be detail oriented and ensure that complex processes are followed
  • Must be willing and able to adapt to changing program/client demands
  • Ability to work a fluctuating schedule based on program needs
  • Point of contact for client questions/escalations
  • Perform other duties as assigned
  • Provide Superior Customer Service in all aspects of the job

Minimum Requirements for VMS/MSP Operations Specialist:

  • Previous experience and/or education that includes staffing, customer service, business administration, human resources, and/or human services
  • Fast and accurate data entry skills
  • Intermediate level of expertise in Excel, Word, and PowerPoint
  • Ability to learn new software quickly
  • Strong analytical, organizational and creative problem-solving skills
  • Strong oral and written communication skills

(Related Keywords: Staffing Manager, Office Manager, Recruiting Manager, Customer Service Manager, VMS, MSP, Operations Specialist, Recruiter, Recruiting, Customer Service, Customer Care, Customer Support, Account Management, CSR, Customer Service Representative)

Join our growing team today and discover why Elwood is one of the best to work for in the staffing industry!

Find out more about us at: www.elwoodstaffing.com

We are an Equal Opportunity Employer.




Contact Information
Corporate Office
4111 Central Ave
Columbus, IN 47203
Phone: 812.372.6200
Fax: 812.348.6201
Email: judy.rodriguez@elwoodstaffing.com