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Strategic Sales and Account Support Manager
Description

Join our family team environment of providing superior customer service and you will be joining a culture of helping others. We help people find jobs and help employers find the people needed to be successful. You can leave the office each day knowing that you made a difference in your community. Our success comes from the success of our associates and customers. Come experience the Elwood way and make a difference with us!

Elwood Staffing is also a performance and results-driven culture for the hard-working, passionate, and highly motivated. You can expect a career that provides a constant variety of challenges along with progressive training and professional development to meet those challenges. Come work for a growing company that serves more than 6,000 businesses and puts more than 28,000 people to work daily.

#powerthepurple

What Elwood Staffing can offer you:

  • Competitive salary
  • Health, Dental and Vision plan
  • Prescription drug plan
  • Life and Supplemental Life Insurance
  • Short and Long-Term Disability
  • 401K Plan with company contribution
  • Telemedicine-Teledoc
  • Employee Assistance Program
  • Pet Insurance?Group Discount
  • Identity Theft Protection?LifeLock
  • Access to Benefit Advocates
  • Discount Group Auto & Home Insurance
  • Discount tickets, travel, and shopping?Working Advantage
  • Dell computer discount
  • Enterprise Rental Car discount
  • Chairmans Club
  • Anniversary awards program
  • Tuition reimbursement
  • Certified Staffing Professional training and certification
  • $500 bonus paid for completion of approved Professional Certification
  • $500 Recruitment Incentive for Internal Careers
  • Bereavement Leave
  • Paid Time Off & Paid Holidays
  • Progressive training and development
  • Opportunities for advancement throughout our company

General Purpose

To provide superior customer service to Elwood accounts serviced across multiple markets. This includes exceptional support to the field organization as they target new opportunities as well as service existing regional and national account customers.

Essential Functions

  • Serve as a centralized point of contact for large National Account clients to answer questions, resolve issues, drive account expansion and facilitate correction of any service issues. Example clients include XPO, Bridgestone, RR Donnelley, FedEx.
  • Oversee non-standard reporting to National Accounts that cannot be automated
  • Facilitate contract negotiations and communication between clients, legal and the field leadership, ensuring legal, financial, risk & operational issues are fully addressed.
  • Lead roll-out process for multi-location accounts, including overseeing the preparation of Quick Reference Guides, coordinating with customer locations, launching opportunities to the field and addressing resulting questions or concerns.
  • Communicate with field leadership and teams regarding any program changes with multi-site accounts.
  • Provide oversight for the SSAS intranet customer materials to ensure these are current, complete and easy to find.
  • Actively engage with field leadership in the pursuit of multi-market accounts.
  • Assist the branches, BDMs, and field leadership with multi-account questions, including location opportunities, servicing requirements, system set-up, program protocol, etc.
  • Coordinate process with field leadership to vet supplier opportunities under MSP programs, including accumulation of relevant data from the field.
  • Oversee the creation of market intelligence as requested, including compensation analysis and support.
  • Work closely with Marketing to help develop sales materials and/or collateral that can be leveraged across multi-site accounts for expansion.
  • Supervise and support SSAS Specialist to achieve team/individual goals

Minimum Requirements

  • Minimum of 3-4 years related experience in the staffing industry
  • Excellent customer interaction skills and the ability to effectively negotiate through issues and differences
  • Experience leading teams to deliver superior customer service and account expansion
  • Excellent written and verbal communication skills across various audiences, including presentations
  • Strong project management skills and ability to move a team forward
  • Passion for excellence and bias for urgency/speed of response
  • Attention to detail and ability to effectively multi-task

Join our growing team today and discover why Elwood is one of the best to work for in the staffing industry! Find out more about us at www.elwoodstaffing.com

We are an Equal Opportunity Employer.

#ZR

Contact Information
Corporate Office
4111 Central Ave
Columbus, IN 47203
Phone: 812.372.6200
Fax: 812.348.6201
Email: diane.bohman@elwoodstaffing.com