Operations Supervisor Details:

• Contract position
• $27.00 /hour
• Various shifts available

• Develop and maintain excellent customer service to internal and external customers at all times.
• Maintain performance statistics.
• Review and monitor shipment documentation for accuracy.
• Provide responsible supervision and control for all departmental activities.
• Compute duties, tariffs, price conversions, weight, and volume of merchandise exported/imported to and from foreign destinations.
• Examine various documents including invoices, bills of lading, and shipping statements to ensure compliance with federal and foreign regulations governing the shipment, receipt, and documentation of imported/exported products.
• Communicate with customs officials as appropriate to obtain release of incoming freight and resolve delays.
• Identify areas of concern in clients’ import and export processes through monitoring of team performance against company and client standards, regular audit of shipment documents and accounting, and periodic client reviews. 
• Conduct meetings with staff to assess group’s overall status, discuss ideas for improvement and inform staff of new developments.
• Address all employee performance problems promptly and directly in accordance with personnel policies.
• Maintain flexible work schedule include outside normal business hours and after hours on call rotation.