Collections Specialist (hybrid)
| Category: | Professional |
| Location: | Westfield, CA 46074 |
| Pay: | $23.50 Hourly |
| Posted: | 20 hours ago |
| Status: | Open |
Description
Collections Specialist (hybrid)
Collections Specialist at a financial services/loan servicing firm will be responsible for counseling borrowers on methods for bringing their loan current and/or exploring alternative solutions. Negotiate loan workouts and/or modifications. Temp to perm.
Shift: 11am – 8:00pm – Monday through Friday (some overtime mandatory). Must be able to work overtime.
Training is for 3 weeks (2 weeks in office, 1 week at home to set up and finish training) and shift is 9:00am – 6:00pm. After training work schedule is hybrid: 1 week in office and 3 weeks’ work from home on rotation.
What's in it for you?
- Strong benefits and bonus potential after permanency
- Benefits offered through Elwood during temp piece
Collections Specialist (hybrid) Details:
Contract to Hire position- $
23.50 / hour First Shift ( Monday throughFriday from 11:00pm to08:00pm )
- Explains detailed mortgage loan information to borrowers including mortgage loan information and loan workout and modification options to borrowers.
- Evaluates and helps determine the borrower’s ability to pay, and collects appropriate financial information.
- Counsels borrowers on their options through education of alternative solutions.
- Contacts borrowers, utilizing an automated dialing system (Aspect Dialer) for both inbound and outbound calls and conducts manual outbound calls.
- Provide alternatives to borrowers who demonstrate the ability and or inability to pay.
- Negotiate reasonable payment arrangements.
- Functions as the single point of contact for a borrower.
- Provide status on payments and payoff inquiries.
- Assist with loan servicing website payments, denied access, password resets.
- Respond to escrow, loss draft and closing document inquiries.
- Provide status on a wide variety of loan servicing functions.
Collections Specialist (hybrid) Qualifications:
- High school diploma or equivalent work experience.
- Two (2) years of collections, loss mitigation, or single point of contact experience in a call center environment.
- Experience in the Banking, Mortgage/Loan Servicing industries a plus
- Strong knowledge of Fair Debt Collection Practices Act.
- Strong verbal communication skills.
- Proficient higher level math skills needed to calculate and communicate borrower payments.
- Ability to understand moderately complex collection issues and to collaborate and explore alternative solutions.
We are an Equal Opportunity Employer and celebrate diversity at all levels of our organization.
Our commitment to you: to be Kind, Helpful, Respectful, Honest and Committed To Finding You Work.
How to Apply:
Email, call, or text us today! Feel free to apply online at www.elwoodjobs.com!
*Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles Country Fair Chance Ordinance for Employers and the California Fair Chance Act.
Qualifications
*See above for qualifications
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