Bilingual Customer Support
| Category: | Clerical - Call Center |
| Location: | Fort Wayne, IN 46808 |
| Pay: | $14.00 Hourly |
| Posted: | 1 day ago |
| Status: | Open |
Description
Bilingual Customer Support
1st Shift Bilingual Spanish/English Customer Service Representative Needed! Apply Now!
Company Profile
National company that partners with businesses and healthcare providers to recover unpaid accounts and manage revenue cycle collections through professional customer support and account resolution services. Be a part of a great company culture!
What's in it for you?
Elwood Staffing associates are eligible for a comprehensive and competitive benefits package plus an exclusive savings program, including:
- Medical/Vision/Dental/Rx plans
- Holiday Pay
- Teladoc (online care)
- Referral Bonus Incentive
- Weekly Pay
- 401k
- And More!
Bilingual Customer Support Details:
Temp-to-Hire position- $
14.00 to $ 16.00 / hour Full Time work availableFirst Shift ( Monday throughFriday from 08:00am to05:00pm )
- Pay increase after training is completed
- Manage a high volume of inbound calls from customers, addressing questions and concerns related to insurance plans and medical bills
- Provide accurate, detailed, and clear information, explaining complex policy details and billing statements in an easy-to-understand manner
- Document all customer interactions, inquiries, and resolutions thoroughly and accurately in the system
- Maintain a professional, patient, and empathetic demeanor at all times
- Identify and escalate complex issues or unresolved complaints to appropriate departments when necessary
- Adhere strictly to company policies, procedures, and confidentiality guidelines
- Mon - Fri, 8:00AM to 5:00PM
Bilingual Customer Support Qualifications:
- Business casual dress code
- Fluency in English and a Spanish (written and verbal communication) is required
- Proven experience in customer service, call center, or administrative assistant role
- Exceptional verbal communication and active listening skills
- Ability to articulate information clearly and professionally
- Strong problem-solving skills and attention to detail
- Proficiency in using computer systems and navigating multiple applications simultaneously
- Ability to work effectively and maintain composure in a fast-paced environment
- $14-$16 Depending on experience
- Applicant may be subject to a background check
- Pre-employment drug screen is required as a condition of employment
*A conviction record will not necessarily prevent you from being employed. You will be required to complete and submit a questionnaire. We will consider your age at the time of the offense, when the offense occurred, the seriousness and the nature of the offense, as well as any rehabilitation to determine your employability.
We are an Equal Opportunity Employer and celebrate diversity at all levels of our organization.
How to Apply:
Visit, email, call, or text us today! Walk-ins are welcome! Feel free to apply online at www.elwoodjobs.com!
Fort Wayne, IN
6422 Lima Road
Fort Wayne, IN 46818
(260) 497-6090
fortwayne.IN@elwoodstaffing.com
Qualifications
*See above for qualifications
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