Customer Service Specialist / Call Center
| Category: | Professional |
| Location: | Westfield, IN 46074 |
| Pay: | $22.00 Hourly |
| Posted: | 6 days ago |
| Status: | Open |
Description
Customer Service Specialist / Call Center
HYBRID Call Center / Customer Service rep responsible for providing excellent customer service by answering a large volume of incoming calls and third party inquiries regarding existing real estate mortgage loans. Will make some outbound calls to borrowers due for current month. $22 per hour + bonus potential after permanency. Shifts are Mon-Fri, 8:30am - 5:30pm OR 9:30am - 6:30pm. Must be able to work overtime when needed, including some shorter Saturday shifts as needed. Temp to perm.
Training in person in Westfield for 3 weeks then hybrid schedule of 1 week work in office and 3 weeks work from home on rotation.
Company Profile
- Financial service, mortgage/loan servicing firm.
What's in it for you?
- Benefits offered through Elwood for temp piece.
- Strong benefits package and bonus potential after permanency.
Customer Service Specialist / Call Center Details:
Contract to Hire position- $
22.00 / hour First Shift ( Monday throughFriday from 08:30am to05:30pm )
- Answer incoming calls, via an Automated Call Distribution system (ACD), from borrowers and third parties with inquiries about existing mortgage loans.
- Deliver accurate and timely information to callers in a courteous and professional manner, striving for first-call resolution whenever feasible and in compliance with all applicable regulations.
- Refer more complex or complicated calls to qualified team member.
- Perform necessary steps to provide call resolution which may include setup and routing of process tasks, email or phone contact with supporting departments.
- Track, follow-up and complete customer call backs to ensure inquiry resolution.
- Collect payments whenever necessary and appropriate.
- Document call details, such as nature of call, customer comments, follow-up dates, etc., in mortgage servicing system.
- Knowledge of Fair Debt Collection Practices Act preferred.
- Knowledge of relevant and industry-specific computer software packages preferred.
- Basic negotiation skills.
Customer Service Specialist / Call Center Qualifications:
- Call center, customer service or collections experience
- Banking, Mortgage/Loan Servicing or financial services experience is very helpful
- High school diploma or relevant work experience
- Microsoft Word, Excel and Outlook skills
- Strong typing skills
- Bilingual skillset, English /Spanish a plus
- Must be able to work full 8 hours, Monday thru Friday and be open to overtime hours
We are an Equal Opportunity Employer and celebrate diversity at all levels of our organization.
How to Apply:
Email, call, or text us today! Feel free to apply online at www.elwoodjobs.com!
Qualifications
*See above for qualifications
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