Technical Support Representative Details:

• Contract position
• $34.00 /annually
• First Shift (Monday through Friday)

• Represents company through professional verbal and written communications.

• Responds promptly to technical questions and issues (telephone, email, and letters) for all company product lines to ensure high customer satisfaction.

• Responds promptly to escalations received from key customers.

• Duplicates technical issues as part of investigation and resolution of customer inquiries.

• Escalates unresolved usability issues as appropriate.

• Ensures accurate data entry into customer call logs.

• Product Launch and product sustaining Support

• Participate in the validation of technical bulletins, firmware, drivers, and other updates.

• Conducts software driver testing for Macintosh and Windows operating systems.

• With guidance from Product Specialists, prepare technical content for inclusion in product support documents.

• Build strong relationships with peers, other departments, and managers to best meet company goals and objectives.

• Responsible for providing technical/pre-sales support on product lines regarding usability, installation, and configuration to ensure high customer satisfaction, communicating with customers will be via telephone, email response and live-chat, and assisting the product support team by testing software and drivers.

• Collaborates with/Key Customers include End-User Customers, Outsourced Vendor and Customer Relations.