Patient Services Agent | Call Center
| Category: | Clerical - Call Center |
| Location: | Boise, ID 83704 |
| Pay: | $16.00 Hourly |
| Posted: | 3 days ago |
| Status: | Open |
Description
Patient Services Agent | Call Center
We are searching for rockstar inbound/outbound service agents with a call center or office admin background in any medical field.
What's in it for you?
Elwood Staffing associates are eligible for a comprehensive and competitive benefits package plus an exclusive savings program, including:
- Medical/Vision/Dental/Rx plans
- Holiday Pay
- Teladoc (online care)
- Referral Bonus Incentive
- Weekly Pay
- 401k
- And More!
Patient Services Agent | Call Center Details:
Temp-to-Hire position- $
16.00 / hour Full Time work availableFirst Shift ( Monday throughFriday from 08:00am to05:00pm )
• Payment Resolution : Proactively contact patients to negotiate and resolve outstanding balances, offering payment options and terms within the client’s guidelines.
• Patient Interaction: Handle all communications (phone, email) regarding billing inquiries, insurance claims, service disputes, and questions about procedures, ensuring each concern is documented and addressed or routed appropriately.
• Insurance Assistance: Assist patients in understanding their explanation of benefits.
• Service-Related Issues: Address concerns about the medical services received, ensuring these are routed to the appropriate clinical or billing teams for resolution.
• Documentation & Compliance: Accurately record all patient interactions, payment agreements, and issue resolutions in compliance with HIPAA and other applicable regulations.
• Customer Service Excellence: Provide empathetic, high-quality service to ensure patient satisfaction, even when dealing with complex or sensitive financial or service-related issues.
Patient Services Agent | Call Center Qualifications:
• Strong communication and negotiation skills, with the ability to resolve both financial and service-related issues.
• Ability to manage multiple tasks and resolve patient concerns efficiently.
• Experience in healthcare collections, billing, or customer service is preferred.
• Knowledge of healthcare billing processes, insurance claims, and medical terminology is preferred.
• Familiarity with HIPAA and FDCPA regulations is preferred.
- Applicant may be subject to a background check
- Pre-employment drug screen (Excluding THC) is required as a condition of employment
*A conviction record will not necessarily prevent you from being employed. You will be required to complete and submit a questionnaire. We will consider your age at the time of the offense, when the offense occurred, the seriousness and the nature of the offense, as well as any rehabilitation to determine your employability.
We are an Equal Opportunity Employer and celebrate diversity at all levels of our organization.
How to Apply:
Visit, email, call, or text us today! Walk-ins are welcome! Feel free to apply online at www.elwoodjobs.com!
Boise, ID
7972 W.Fairview Avenue
Boise, ID 83704
(208) 327-1000
Boise.ID@elwoodstaffing.com
Qualifications
*See above for qualifications
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