Call Center | Patient Services Agent
| Category: | Clerical - Call Center |
| Location: | Boise, ID 83704 |
| Pay: | $16.00 Hourly |
| Posted: | 4 days ago |
| Status: | Open |
Description
Call Center | Patient Services Agent
Urgently hiring for experienced Patient Service Agents to join a rapidly growing organization in Meridian, ID that provides administrative support services to hospitals & medical clinics.
What's in it for you?
Elwood Staffing associates are eligible for a comprehensive and competitive benefits package plus an exclusive savings program, including:
- Medical/Vision/Dental/Rx plans
- Holiday Pay
- Teladoc (online care)
- Referral Bonus Incentive
- Weekly Pay
- And More!
Call Center | Patient Services Agent Details:
Temp-to-Hire position- $
16.00 / hour Full Time work availableFirst Shift ( Monday throughFriday from 08:00am to05:00pm )
Payment Resolution : Proactively contact patients to negotiate and resolve outstanding balances, offering payment options and terms within the client’s guidelines.
Patient Interaction: Handle all communications (phone, email) regarding billing inquiries, insurance claims, service disputes, and questions about procedures, ensuring each concern is documented and addressed/routed appropriately.
Insurance Assistance: Assist patients in understanding their explanation of benefits.
Service-Related Issues: Address concerns about the medical services received, ensuring these are routed to the appropriate clinical or billing teams for resolution.
Documentation & Compliance: Accurately record all patient interactions, payment agreements, and issue resolutions in compliance with HIPAA and other applicable regulations.
Customer Service Excellence: Provide empathetic, high-quality service to ensure patient satisfaction, even when dealing with complex or sensitive financial or service-related issues.
Call Center | Patient Services Agent Qualifications:
Strong communication and negotiation skills with the ability to resolve both financial and service-related issues.
Ability to manage multiple tasks and resolve patient concerns efficiently.
Prior experience in customer service or sales is required. Specific experience in healthcare admin, collections and billing is preferred.
Knowledge of healthcare billing processes, insurance claims, and medical terminology is preferred. Familiarity with HIPAA and FDCPA regulations is preferred.
- Applicant may be subject to a background check
- Pre-employment drug screen (Excluding THC) is required as a condition of employment
We are an Equal Opportunity Employer and celebrate diversity at all levels of our organization.
Our commitment to you: to be Kind, Helpful, Respectful, Honest and Committed To Finding You Work.
How to Apply:
Visit, email, call, or text us today! Walk-ins are welcome! Feel free to apply online at www.elwoodjobs.com!
Boise, ID
7972 W.Fairview Avenue
Boise, ID 83704
(208) 327-1000
Boise.ID@elwoodstaffing.com
*Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles Country Fair Chance Ordinance for Employers and the California Fair Chance Act.
Qualifications
*See above for qualifications
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