Customer Support Technician
| Category: | Clerical - Other |
| Location: | Hanover, PA 17331 |
| Pay: | $20.00 Hourly |
| Posted: | 1 month ago |
| Status: | Open |
Description
Customer Support Technician
Now Hiring Software, and Technical Customer Support Specialists!
Company Profile
This company is driven by a company culture that inspires a flexible, fun, ‘can-do’ approach to business. We are an industry leader in water testing kits and reagent manufacturing, as well as a distributor of thousands of testing products and supplies for a multitude of industries including industrial water treatment, cleaning & sanitation, oil & gas, environmental, water conditioning, and education.
What's in it for you?
Elwood Staffing associates are eligible for a comprehensive and competitive benefits package plus an exclusive savings program, including:
- Medical/Vision/Dental/Rx plans
- Holiday Pay
- Teladoc (online care)
- Referral Bonus Incentive
- Weekly Pay
- 401k
- And More!
Customer Support Technician Details:
Temp-to-Hire position- $
20.00 to $ 25.00 / hour Full Time work availableFirst Shift ( Monday throughFriday from 08:00am to05:00pm )
- Serve as an initial point of contact for customers seeking technical support and troubleshooting issues.
- Proactively address and resolve issues related to modem communication, connectivity, and reliability, offering technical support via phone, help-desk inquiries, and escalated support tickets.
- Set up, operate, and troubleshoot modems and industrial controller connectivity issues.
- Analyze data to meet program deliverables and enhance customer satisfaction.
- Guide customers through troubleshooting processes and help navigate technical challenges effectively.
Customer Support Technician Qualifications:
- Must have Customer Service Support Experience, perferrably dealing with Software or technical environments.
- Must have good communication skills
- Must have technical suppot experience, and knows how to trouble shoot issues related to hardware, software and other help desk inquiries.
- Applicant may be subject to a background check
- Pre-employment drug screen is required as a condition of employment
*A conviction record will not necessarily prevent you from being employed. You will be required to complete and submit a questionnaire. We will consider your age at the time of the offense, when the offense occurred, the seriousness and the nature of the offense, as well as any rehabilitation to determine your employability.
We are an Equal Opportunity Employer and celebrate diversity at all levels of our organization.
Our commitment to you: to be Kind, Helpful, Respectful, Honest and Committed To Finding You Work.
How to Apply:
Visit, email, call, or text us today! Walk-ins are welcome! Feel free to apply online at www.elwoodjobs.com!
Hanover, PA
1146 W. Elm Ave
Hanover, PA 17331
(717) 698-3858
hanover.pa@elwoodstaffing.com
Qualifications
*See above for qualifications
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