Call Center Medical Services Agent
| Category: | Clerical - Call Center |
| Location: | Boise, ID 83704 |
| Pay: | $16.00 Hourly |
| Posted: | 2 days ago |
| Status: | Open |
Description
Call Center Medical Services Agent
We're urgently looking for motivated Rockstars experienced with Customer Service, Call Center (inbound/outbound) work and preferably HIPPA familiar, with a background in the Medical Claims and/or Insurance industries.
Company Profile
A rapidly growing medical/clinic administrative and billing services company located in Meridian, ID.
What's in it for you?
Elwood Staffing associates are eligible for a comprehensive and competitive benefits package plus an exclusive savings program, including:
- Medical/Vision/Dental/Rx plans
- Teladoc (online care)
- Referral Bonus Incentive
- Weekly Pay
- And More!
Call Center Medical Services Agent Details:
Temp-to-Hire position- $
16.00 / hour Full Time work availableFirst Shift ( Monday throughFriday from 08:00am to05:00pm )
Key Responsibilities :
Payment Resolution: Proactively contact patients to negotiate and resolve outstanding balances, offering payment options and terms within the client’s guidelines. This includes setting up payment plans and processing payments securely.
Patient Interaction: Handle all communications (phone, email) regarding billing inquiries, insurance claims, service disputes, and questions about procedures, ensuring each concern is documented and addressed or routed appropriately.
Insurance Assistance: Assist patients in understanding their explanation of benefits.
Service-Related Issues: Address concerns about the medical services received, ensuring these are routed to the appropriate clinical or billing teams for resolution.
Documentation & Compliance : Accurately record all patient interactions, payment agreements, and issue resolutions in compliance with HIPAA and other applicable regulations.
Customer Service Excellence : Provide empathetic, high-quality service to ensure patient satisfaction, even when dealing with complex or sensitive financial or service-related issues.
Call Center Medical Services Agent Qualifications:
Qualifications : Strong communication and negotiation skills, with the ability to resolve both financial and service-related issues. Ability to manage multiple tasks and resolve patient concerns efficiently. Experience in healthcare collections, billing, or customer service is preferred. Knowledge of healthcare billing processes, insurance claims, and medical terminology is preferred. Familiarity with HIPAA and FDCPA regulations is preferred.
We are an Equal Opportunity Employer and celebrate diversity at all levels of our organization.
Our commitment to you: to be Kind, Helpful, Respectful, Honest and Committed To Finding You Work.
How to Apply:
Visit, email, call, or text us today! Walk-ins are welcome! Feel free to apply online at www.elwoodjobs.com!
Boise, ID
7972 W.Fairview Avenue
Boise, ID 83704
(208) 327-1000
Boise.ID@elwoodstaffing.com
Qualifications
*See above for qualifications
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