Customer Care Specialist (Hybrid)

Category: Clerical - Other
Location: Warsaw, IN 46580
Pay: $18.00 Hourly
Posted: 3 days ago
Status: Open

Description

Customer Care Specialist (Hybrid)


We are a leading manufacturing company seeking a detail-oriented and customer-focused Customer Care Specialist to manage and support product returns. If you thrive in a fast-paced environment and enjoy solving problems while ensuring a positive customer experience, we want to hear from you!

Work in office- Tuesday & Thursday

Work from home- Monday, Wednesday, & Friday

Long term temporary position 


What's in it for you?

Elwood Staffing associates are eligible for a comprehensive and competitive benefits package plus an exclusive savings program, including:

  • Medical/Vision/Dental/Rx plans
  • Holiday Pay
  • Teladoc (online care)
  • Referral Bonus Incentive
  • Weekly Pay
  • 401k

Customer Care Specialist (Hybrid) Details:

  • Temporary position
  • $18.00 /hour
  • Full Time work available
  • First Shift (Monday through Friday from 08:00am to 04:30pm)

Work in office- Tuesday & Thursday

Work from home- Monday, Wednesday, & Friday

Long temporary

  • Handle incoming calls, emails, and messages related to product returns.
  • Process return authorizations in accordance with company policy.
  • Coordinate with shipping and warehouse teams to ensure timely return processing. Investigate and resolve issues related to returned products.
  • Provide updates to customers and internal teams on return status.
  • Maintain accurate records in the SAP system.
  • Identify trends in returns and communicate feedback to quality or production teams.

Customer Care Specialist (Hybrid) Qualifications:

  • Prior experience in customer service call center, returns, or order management (manufacturing environment a plus).
  • Strong communication and problem-solving skills.
  • Ability to multitask and remain calm under pressure.
  • Proficient in Microsoft Office and SAP or ERP systems.
  • High school diploma or equivalent required; associate degree preferred.
  • Applicant may be subject to a background check
  • Pre-employment drug screen (Excluding THC) is required as a condition of employment

*A conviction record will not necessarily prevent you from being employed. You will be required to complete and submit a questionnaire. We will consider your age at the time of the offense, when the offense occurred, the seriousness and the nature of the offense, as well as any rehabilitation to determine your employability.


We are an Equal Opportunity Employer and celebrate diversity at all levels of our organization.


Our commitment to you: to be Kind, Helpful, Respectful, Honest and Committed To Finding You Work.


How to Apply:

Visit, email, call, or text us today! Walk-ins are welcome! Feel free to apply online at www.elwoodjobs.com!


Warsaw, IN

3570 Commerce Drive

Warsaw, IN 46580

(574) 269-5599

warsaw.IN@elwoodstaffing.com



Qualifications

*See above for qualifications

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